Shipping

We provide  same or next business day shipping on all continental USA orders!

• All in stock items ship within 1 business day.  Orders placed after Noon on Fridays will go out the following Monday. (Unless Monday is a holiday.)  When traveling to POP ups, we will have shipping delays.

• FGF ships Priority or Ground Advantage USPS mail including tracking.  Most orders take 2 to 8 business days to arrive.
• FGF does not guarantee arrival times.  We pride ourselves in getting your package to you quickly; however, please understand that once in the hands of the USPS, delays may occur that are beyond our control.

We also offer free store pickup when we are in town and the store is open.

FarmGirl Frosting is not responsible for incorrect addresses or information provided by the customer.  FarmGirl Frosting is not responsible for lost or stolen packages.  If your package is missing, please contact your local US Post Office to file a claim with your tracking information emailed to your order email.

Returns

If you are not 100% satisfied with your purchase, you may return it within 10 days for STORE CREDIT. No cash refunds. Once return is received, credit will be issued within 5 days as a gift card. 

 PLEASE REFER TO THE FOLLOWING GUIDELINES:

The following items are NOT eligible for returns or exchange:

• Sale/Clearance/Discounted merchandise
• Jewelry
• Leggings
• Hats
• Sunglasses
• Hair accessories
• Gift cards
• Candles
• Decor items
• Custom items (including pre-orders, custom printed tees)
• Seasonal Items (Christmas, Easter, Halloween, etc.)
• Shoes
• Beauty products
• Items not received within the 10 day return period
• Items sold at POP UPS are considered final sale.

Returns must be received within 10 days of your delivery confirmation date. The customer is responsible for return shipping.

• Please allow 5-7 business days for return package transit.  
• A tracking number and insurance is suggested for your protection. 
  FarmGirl Frosting is not responsible for missing or damaged return packages.
• Flat fee of $7.95 available return shipping- we send a label directly to you.  Customer is responsible for return shipping costs. 

Returns must be in the same condition in which you received them.

• Unwashed, unworn, free of smoke, perfume, stains, pet hair, and makeup.
• Original tags must be attached.

Please follow all washing and care instructions.  We are not responsible for clothing damage due to improper laundering.

Returned items that do not follow the above guidelines will be returned to you at your expense.

 If you have received defective merchandise or an incorrect item, please contact us immediately at farmgirlfrosting@gmail.com.  There is a 3 business day grace period to report damaged or incorrect merchandise. 

Exchanges

Due to our quick moving inventory, we only offer store credit for returns that meet the above listed criteria.  The customer will be responsible for the shipping expenses incurred in returning the item to FarmGirl Frosting.  Once we have received your item(s) and issued your store credit you will be free to shop at your leisure.  Store credits do not expire.

TO START A RETURN CLICK HERE: https://shopify.com/7187907/account

Please mail returns to:

FarmGirl Frosting Returns Dept.

P.O. Box 226